Thank you Sue I hope you have a good weeekend :)
On top of all that I got a call this morning and he told me tons of junk was left. I hired someone to come clean and sweep out the units and THEY SENT ME PICS OF CLEAN UNITS. I asked him if he could send me pics of what he was talking about and he said, "No. That's Not My Job". He then gave me a lecture that I am CERTAIN he would not have given a man. When I tried to explain why I needed to see; he said, "you need to take care of it. Thanks." And hung up.
I will never buy another unit here. Save yourself the hassle of dealing with this jerk.
Make sure you sign up for auto-pay on your own. Don't let them figure it out for you. And make sure you cancel auto-pay a month before you plan to move out. Also, make sure you submit an intended move out date and speak with the manager and MAKE SURE HE CANCELS THE ACCOUNT before you leave. Otherwise you will have to contact them multiple times to get your account cancelled. Everything was great until we had to move out of the unit. Two months later and we finally get an account cancellation.
I know this is a franchise so I won't speak for every location but the staff here reminds me of those swindler auto shops that invent problems in your car to fix. They claimed we left our unit cluttered when we were done and they tried billing us cleaning fees. When we provided pictures that it was clean, he kept insisting we come back and used very derogatory comments towards my girlfriend.
Stan ( the facility manager ) went above and beyond the call of service for us and would recommend them to anyone and everyone.
I checked my paperwork and couldn't find anything that said no yard sales at units, so I had one and he got really upset. It's not in the contract not to dude, and I can't read your mind that you didn't want me to have one.
He treated me like a second class citizen. I had to ask for a code because he forgot to give me one to get in and out. He said, "Here, just use mine". I've bought and resold tons of units and have NEVER not had my own code. Very unprofessional.
Sue was extremely helpful & so nice. Gave us plenty of options on different units. Nice clean units and a secure place. I highly recommend Towne Storage off of Washington Damn Road.
Despite his unprofessional and aggressive behavior towards me, I've followed up with my cleaning people. They have confirmed that both were cleaned. I live in SLC and was only down for the weekend to pick these units up and basically just have their word (and THEIR PHOTOGRAPHIC EVIDENCE) and then this ornery, sexist, old man's word who won't even walk to the storage unit to take a pic and send it to me!
I buy and resell units. I bought two at this location and immediately waited ten minutes for this guy to just shoot the breeze with some other old white guy - while I just waited to pay for my units.
EDIT - I posted this same review on their Facebook page, and a stranger who lives in St. George messaged me and offered to drive by to check who was lying - the cleaner or the manager. Guess what? IT WAS CLEAN. She said nothing was out. She took pics to prove it and sent them to me. Makes me even more mad now that this jerk lied to me; and I'm not even sure why, since he didn't have a security deposit to possibly keep. STAY AWAY!
we found Towne Storage on Washington Dam Rd to be the answer to our prayers with a clean and spacious unit that was conveniently located and reasonably priced.
Needed room to store our entire 3 bedroom house full of furniture and belongings... and then some...
Towne Storage is a US Moving Company based in Washington, Utah. Towne Storage is located at 1281 E Washington Dam Rd, Washington, UT 84780, USA.
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